Versand
Petmedtools Shipping Policy
Free and Discounted Shipping
We offer global shipping services! Here are the details of our shipping policy:
- Base Shipping Fee: The standard shipping fee for all orders is 50 USD.
- Discounted Shipping: If the order amount is ≥ 5,00 USD and < 2,000 USD, the shipping fee will be discounted by 50% (i.e., 25 USD).
- Free Shipping: If the order amount is ≥ 2,000 USD, shipping is completely free.
Note: Shipping rules apply to all countries and regions. Specific delivery times and costs may vary depending on the destination.
Processing Times
Orders are processed within 1-3 business days (Monday to Friday, excluding weekends and public holidays) after payment is received and confirmed.
If order volumes are high, there may be slight delays, but rest assured, all orders are fully insured.
Shipping Costs & Transit Times
| Country/Region | Shipping Method | Cost | Transit Time |
|---|---|---|---|
| Global (All Countries) | Standard International Express | 50 USD (or discounted/free) | 7-14 Business Days |
Order Cut-Off Time: Orders placed after 17:00 (GMT+8) will be processed on the next business day.
Currency Support
All prices are displayed in USD (US Dollars) to ensure a seamless shopping experience for our global customers.
Customs & Duties
Product prices include all applicable customs duties and taxes—there are no hidden charges upon delivery.
Holiday Schedule
Petmedtools does not process orders on public holidays. Orders placed during holidays will be processed on the next business day.
Shipping Couriers
We partner with the most trusted international logistics companies to ensure your packages are delivered safely and on time.
Shipping Confirmation & Tracking
Once your order is shipped, we will send you a shipping confirmation email containing detailed tracking information.
You can use the tracking number to monitor your package's journey directly on our website.
Shipping Delays
While we strive to meet all estimated delivery times, unforeseen circumstances (e.g., weather, customs clearance, etc.) may cause delays. If you encounter any issues, please contact our customer support team for prompt assistance.
Returns & Exchanges
If you are not satisfied with your purchase, we offer returns and exchanges. For more details, please refer to our Returns & Exchanges Policy.
Parcels Damaged in Transit
- If the parcel arrives damaged, please reject the delivery and immediately contact our customer support team.
- If the parcel is delivered while you are away, please contact our customer service team as soon as possible for further assistance.
Contact Information
For any questions or assistance, please feel free to contact us through the following:
- Brand Name: Petmedtools
- Phone: +86 135 2681 6415
- WhatsApp: +86 135 2681 6415
- Email: info@petmedtools.com
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Address:
- English: Room 1407, Building 9, National 863 Software Park, Fengyang Street, High-Tech Zone, Zhengzhou City, Henan Province, China, 450001
- Chinese: 中国河南省郑州市高新区枫杨街道国家863软件园9号楼1407，邮编：450001