Terms of service

Terms of Service

OVERVIEW

This website is operated by Petmedtools. Throughout the site, the terms “we”, “us” and “our” refer to Petmedtools. Petmedtools offers this website, including all information, tools, and Services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.

By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any Services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change, or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Our store is hosted on Shopify Inc., which provides us with the online e-commerce platform that allows us to sell our products and Services to you.

SECTION 1 - ONLINE STORE TERMS

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and have given us your consent to allow any of your minor dependents to use this site.

You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).
You must not transmit any worms, viruses, or any code of a destructive nature.
A breach or violation of any of the Terms will result in an immediate termination of your Services.

SECTION 20 - CONTACT INFORMATION

Questions about the Terms of Service should be sent to us at:

Business Information

  • Trade Name: Petmedtools
  • Physical Address:
    • English: Room 1407, Building 9, National 863 Software Park, Fengyang Street, High-Tech Zone, Zhengzhou City, Henan Province, China, 450001
    • 中文: 中国河南省郑州市高新区枫杨街道国家863软件园9号楼1407，邮编：450001

Additional Links

SECTION 21 - CUSTOMER SUPPORT

For any inquiries, feedback, or support requests, please contact us via the following methods:

Our customer support team operates during business hours: Monday to Friday, 9:00 AM to 6:00 PM (China Standard Time). We aim to respond to all inquiries within 24-48 business hours.

SECTION 22 - DISPUTE RESOLUTION

In the event of a dispute arising from or related to these Terms of Service, you agree to first attempt to resolve the issue through amicable negotiation with us. If the dispute cannot be resolved through negotiation, you agree to submit the matter to arbitration in accordance with the rules of the China International Economic and Trade Arbitration Commission (CIETAC). The arbitration shall take place in Zhengzhou, Henan Province, China, and the language of arbitration shall be English or Chinese, as agreed upon by both parties.

SECTION 23 - INTELLECTUAL PROPERTY RIGHTS

All content included on this site (including but not limited to text, graphics, logos, images, audio clips, digital downloads, data compilations, and software) is the property of Petmedtools or its content suppliers and is protected by international copyright laws.

You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Service, use of the Service, or access to the Service without express written permission from us.

SECTION 24 - FORCE MAJEURE

We shall not be liable for any failure or delay in performing our obligations under these Terms of Service due to events beyond our reasonable control, including but not limited to acts of God, natural disasters, pandemics, war, terrorism, government restrictions, strikes, or any other unforeseen circumstances.

SECTION 25 - ENTIRE AGREEMENT

These Terms of Service, together with our Privacy Policy, Refund Policy, and any other legal notices published by us on the website, constitute the entire agreement between you and Petmedtools regarding your use of the Service. If any provision of these Terms of Service is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.